Comments for ISP 1 Internet Access http://isp1.us/blog Compare Low Cost Internet Service Providers Thu, 10 May 2012 22:47:11 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on AT&T to Introduce Data Caps on DSL by Senate Urged To Probe Data Caps | ISP 1 Internet Access http://isp1.us/blog/att-to-introduce-data-caps-on-dsl/comment-page-1/#comment-1093 Senate Urged To Probe Data Caps | ISP 1 Internet Access Thu, 10 May 2012 22:47:11 +0000 http://isp1.us/blog/?p=656#comment-1093 [...] AT&T to Introduce Data Caps on DSL – http://isp1.us/blog/att-to-introduce-data-caps-on-dsl/ [...] [...] AT&T to Introduce Data Caps on DSL – http://isp1.us/blog/att-to-introduce-data-caps-on-dsl/ [...]

]]> Comment on Comcast Usage Caps Ruining Families? by Senate Urged To Probe Data Caps | ISP 1 Internet Access http://isp1.us/blog/comcast-usage-caps-ruining-families/comment-page-1/#comment-1092 Senate Urged To Probe Data Caps | ISP 1 Internet Access Thu, 10 May 2012 22:46:55 +0000 http://isp1.us/blog/?p=356#comment-1092 [...] Comcast Usage Caps Ruining Families? – http://isp1.us/blog/comcast-usage-caps-ruining-families/ [...] [...] Comcast Usage Caps Ruining Families? – http://isp1.us/blog/comcast-usage-caps-ruining-families/ [...]

]]> Comment on At&t Forcing DSL Customers To U-Verse by Verizon Stops Selling DSL in Fiber Markets, Eyes More FiOS Price Hikes | ISP 1 Internet Access http://isp1.us/blog/att-forcing-dsl-customers-to-u-verse/comment-page-1/#comment-1089 Verizon Stops Selling DSL in Fiber Markets, Eyes More FiOS Price Hikes | ISP 1 Internet Access Thu, 03 May 2012 06:16:46 +0000 http://isp1.us/blog/?p=251#comment-1089 [...] customers to their fiber optic U-Verse product. We wrote about this in a earlier ISP 1 blog post.  At&t Forcing DSL Customers To U-Verse – [...] [...] customers to their fiber optic U-Verse product. We wrote about this in a earlier ISP 1 blog post.  At&t Forcing DSL Customers To U-Verse – [...]

]]> Comment on At&t Forcing DSL Customers To U-Verse by Matt Gilbert http://isp1.us/blog/att-forcing-dsl-customers-to-u-verse/comment-page-1/#comment-1087 Matt Gilbert Mon, 30 Apr 2012 22:50:26 +0000 http://isp1.us/blog/?p=251#comment-1087 Wow, I just found myself in the ATT nightmare myself today!!!! It started out very innocently. I am moving not even a block away, and wanted my ATT residential landline and 1.5 mbs DSL service I've had for several years activated in one week at my new address. Simple enough request, one would think? Not so fast!!! As the polite representive was 'setting me up' (pun intended) he starting doing the usual 'offer' of the ATT U-verse typically of what I always here whenever making a billing inquiry or something. I politely declined. After I emphatically told him at least 50 times I did NOT want U-verse, I just wanted to keep my DSL he then told me he could actually give me a better speed, for less for $14.95 a month for a year before it goes up to $44 a month, but I might as well take it, because my DSL would be that rate in a year anyway. I kept pinning him down and was getting some suspicious double talk about the speeds and pricing and getting more confused, but I did get him pretty much nailed down to where it did sound like the $14.95 for one year was probably the best, but he said I would need their newer modem which would cost $100 but he could break that down to $25 a month over four months. He said the reason was for their higher speed better quality fiber optic network, which has a translator at the 'node' near the telephone pole near my house, and now the only copper wire involved was from the telephone pole to the D-mark connection on my house, it's a win win situation, ya see. So, I went for it, thinking I did okay but still a little suspicious. While we were still on the phone, I asked if I would be getting a confirmation email, good thing I checked while he was on the line. The first email thanked me for switching to paperless billing, which I had not, he said,.....oops, and supposedly fixed that. The second email thanked me for switching to U-verse !!! Whoa!!! Wait a minute I said, I told you I did not want U-verse!!! His reply was that is what he meant by 'fiber optic DSL', and that the DSL that I had now was simply not available and was being phased out as an old technology. We went round and round and round for a few minutes on all of that, and I ended up saying okay let's go ahead and go with it. After I got off the phone I got to thinking about it and how it made no sense for me to be forced into a product I neither wanted or needed, so I called back, and after 3 or 4 attempts, getting transferred, hung up on, etc etc I finally got the order cancelled. Supposedly. It remains to be seen whether or not I am really cancelled. ATT is very underhanded and unscrupulous in their business practices. I simply wanted to take the services I already had and moved to a new location. I feel like I went in to have my oil change and ended up with new spark plugs, a distributor, and a set of tires. When all is said and done, I may, just MAY drop ATT completely and use another service or services. I would like to *thank* Steve Lawrence emp # SL3544 for taking my order and also to *thank* Ray Ra530p of ATT for today for supposedly cancelling my uverse service I never wanted anyway, if those are really their names. Also thanks to the other 5 or 6 ATT employees who put me on hold and transferred me to a brand new dial tone. In fairness to them, it sounds like their hands may be tied because off ATT's policies. Shame on ATT !!!! Wow, I just found myself in the ATT nightmare myself today!!!! It started out very innocently. I am moving not even a block away, and wanted my ATT residential landline and 1.5 mbs DSL service I’ve had for several years activated in one week at my new address. Simple enough request, one would think?
Not so fast!!! As the polite representive was ‘setting me up’ (pun intended) he starting doing the usual ‘offer’ of the ATT U-verse typically of what I always here whenever making a billing inquiry or something. I politely declined. After I emphatically told him at least 50 times I did NOT want U-verse, I just wanted to keep my DSL he then told me he could actually give me a better speed, for less for $14.95 a month for a year before it goes up to $44 a month, but I might as well take it, because my DSL would be that rate in a year anyway.
I kept pinning him down and was getting some suspicious double talk about the speeds and pricing and getting more confused, but I did get him pretty much nailed down to where it did sound like the $14.95 for one year was probably the best, but he said I would need their newer modem which would cost $100 but he could break that down to $25 a month over four months. He said the reason was for their higher speed better quality fiber optic network, which has a translator at the ‘node’ near the telephone pole near my house, and now the only copper wire involved was from the telephone pole to the D-mark connection on my house, it’s a win win situation, ya see. So, I went for it, thinking I did okay but still a little suspicious.
While we were still on the phone, I asked if I would be getting a confirmation email, good thing I checked while he was on the line. The first email thanked me for switching to paperless billing, which I had not, he said,…..oops, and supposedly fixed that. The second email thanked me for switching to U-verse !!! Whoa!!! Wait a minute I said, I told you I did not want U-verse!!! His reply was that is what he meant by ‘fiber optic DSL’, and that the DSL that I had now was simply not available and was being phased out as an old technology.
We went round and round and round for a few minutes on all of that, and I ended up saying okay let’s go ahead and go with it.
After I got off the phone I got to thinking about it and how it made no sense for me to be forced into a product I neither wanted or needed, so I called back, and after 3 or 4 attempts, getting transferred, hung up on, etc etc I finally got the order cancelled.
Supposedly. It remains to be seen whether or not I am really cancelled. ATT is very underhanded and unscrupulous in their business practices.
I simply wanted to take the services I already had and moved to a new location. I feel like I went in to have my oil change and ended up with new spark plugs, a distributor, and a set of tires.
When all is said and done, I may, just MAY drop ATT completely and use another service or services.

I would like to *thank* Steve Lawrence emp # SL3544 for taking my order and also to *thank* Ray Ra530p of ATT for today for supposedly cancelling my uverse service I never wanted anyway, if those are really their names. Also thanks to the other 5 or 6 ATT employees who put me on hold and transferred me to a brand new dial tone.

In fairness to them, it sounds like their hands may be tied because off ATT’s policies. Shame on ATT !!!!

]]> Comment on At&t Forcing DSL Customers To U-Verse by Steve http://isp1.us/blog/att-forcing-dsl-customers-to-u-verse/comment-page-1/#comment-1072 Steve Wed, 18 Apr 2012 00:03:38 +0000 http://isp1.us/blog/?p=251#comment-1072 I am in Reno and am constantly bombarded with ATT UVerse junk mail and offers which I have so far ignored. ATT has just raised my DSL rate over the last few months with no prior notice so I guess they WILL have customers paying attention to UVerse offers. Not me....much more of this and I go to an alternative after many, many years of ATT local, long distance and Internet. ATT should be investigated for their business practces. I am in Reno and am constantly bombarded with ATT UVerse junk mail and offers which I have so far ignored. ATT has just raised my DSL rate over the last few months with no prior notice so I guess they WILL have customers paying attention to UVerse offers. Not me….much more of this and I go to an alternative after many, many years of ATT local, long distance and Internet.
ATT should be investigated for their business practces.

]]> Comment on SOPA Internet Blackout Over by Even Worse Than SOPA: New CISPA Cyber Security Bill Will Censor The Web | ISP 1 Internet Access http://isp1.us/blog/sopa-internet-blackout-over/comment-page-1/#comment-1069 Even Worse Than SOPA: New CISPA Cyber Security Bill Will Censor The Web | ISP 1 Internet Access Mon, 16 Apr 2012 06:31:48 +0000 http://isp1.us/blog/?p=423#comment-1069 [...] SOPA Internet Blackout Over – http://isp1.us/blog/sopa-internet-blackout-over/ [...] [...] SOPA Internet Blackout Over – http://isp1.us/blog/sopa-internet-blackout-over/ [...]

]]> Comment on AT&T Implementing Home Internet Caps Starting May 2nd by Cox - Still No Plans for Usage-Based Internet Fees | ISP 1 Internet Access http://isp1.us/blog/att-implementing-home-internet-caps-starting-may-2nd/comment-page-1/#comment-1065 Cox - Still No Plans for Usage-Based Internet Fees | ISP 1 Internet Access Fri, 13 Apr 2012 01:21:49 +0000 http://isp1.us/blog/?p=625#comment-1065 [...] the largest broadband service provider in the US had introduced similar caps on At&t Internet data usage for its customers. It had also introduced fees in case the data limits were exceeded. [...] [...] the largest broadband service provider in the US had introduced similar caps on At&t Internet data usage for its customers. It had also introduced fees in case the data limits were exceeded. [...]

]]> Comment on At&t Forcing DSL Customers To U-Verse by anonymous uverse employee http://isp1.us/blog/att-forcing-dsl-customers-to-u-verse/comment-page-1/#comment-1063 anonymous uverse employee Wed, 11 Apr 2012 00:50:23 +0000 http://isp1.us/blog/?p=251#comment-1063 As an employee of At&t in Uverse, I can tell you that this is absolutely true. They are switching people over from DSL to Uverse all the time. If a customer calls in to change anything with their account or even just a question. They generate an order for us to go out and convert the dsl to uverse. Most of the time the customers are not even aware that the switch is being made. Although uverse offers faster speeds, the old DSL was much more reliable. As far as the sales reps "not knowing", I think that is BS. The At&t sales reps have no soul. I have been to houses where they have sold internet to an elderly person who didn't even own a computer. I don't know what their incentive is but I do know from experience that they couldn't give a s**t about the customers. Don't believe anything anyone at At&t tells you. I deal with it every day. As a person with at least some morals, it sickens me to see the attitude of "it's not my job, or problem" all through the company. Once you get moved off of DSL you CAN'T go back. be carefull As an employee of At&t in Uverse, I can tell you that this is absolutely true. They are switching people over from DSL to Uverse all the time. If a customer calls in to change anything with their account or even just a question. They generate an order for us to go out and convert the dsl to uverse. Most of the time the customers are not even aware that the switch is being made. Although uverse offers faster speeds, the old DSL was much more reliable. As far as the sales reps “not knowing”, I think that is BS. The At&t sales reps have no soul. I have been to houses where they have sold internet to an elderly person who didn’t even own a computer. I don’t know what their incentive is but I do know from experience that they couldn’t give a s**t about the customers. Don’t believe anything anyone at At&t tells you. I deal with it every day. As a person with at least some morals, it sickens me to see the attitude of “it’s not my job, or problem” all through the company. Once you get moved off of DSL you CAN’T go back. be carefull

]]> Comment on At&t Forcing DSL Customers To U-Verse by Samuel http://isp1.us/blog/att-forcing-dsl-customers-to-u-verse/comment-page-1/#comment-1061 Samuel Tue, 10 Apr 2012 06:46:43 +0000 http://isp1.us/blog/?p=251#comment-1061 AT &T repeats their history again. First they wanted customers keep monopoly over phone receiver equipments when telephone was new. Then they wanted to get money over linux free operating system when linux was getting popular. They set the lead to finish unlimited internet usage plans. Now they want us to use U-verse. AT &T U(getting)-Worse. AT &T repeats their history again. First they wanted customers keep monopoly over phone receiver equipments when telephone was new. Then they wanted to get money over linux free operating system when linux was getting popular. They set the lead to finish unlimited internet usage plans. Now they want us to use U-verse. AT &T U(getting)-Worse.

]]> Comment on Comcast Usage Caps Ruining Families? by AT&T to Introduce Data Caps on DSL | ISP 1 Internet Access http://isp1.us/blog/comcast-usage-caps-ruining-families/comment-page-1/#comment-1057 AT&T to Introduce Data Caps on DSL | ISP 1 Internet Access Sat, 07 Apr 2012 12:43:33 +0000 http://isp1.us/blog/?p=356#comment-1057 [...] on its broadband wired service is in line with similar action taken by other broadband providers. Comcast had imposed caps on data usage on its broadband service in the past. The company restricts residential customers to [...] [...] on its broadband wired service is in line with similar action taken by other broadband providers. Comcast had imposed caps on data usage on its broadband service in the past. The company restricts residential customers to [...]

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