Charter Communications has opened a new and state-of-the-art customer operations call center in St. Ann, Mo.
The move was necessitated by the growing demand for its cable entertainment products and services. Furthermore, the company’s business strategy hugely invests in new customer-facing jobs and US-based call center operations.
Charter cable invested more than $16 million to completely renovate the 134,000-plus square foot building that is located at 750 Northwest Plaza. Richard Schultz, the Senior Vice President of Sales and Retention sent a press statement confirming the same. He said its part of their expansion plan as they look to the future. “This new facility enables us to grow our inbound sales and other teams, which will help us achieve our goals in supporting Charter as the fastest growing TV, Voice and Internet provider.”
Schultz said the state-of-the-art facility is part of Charter’s long-term strategy to improve the customer experience by enabling Charter employees to master their craft and deepen their knowledge of the company’s products and services.
Over the past several years, Charter moved outsourced call handling to internal centers. The Northwest Plaza Call Center continues this focus. The new facility is just one of many examples of how Charter utilizes existing spaces and transforms them into vibrant buildings in the St. Louis area. Congressman Lacy Clay has paid tribute to Charter for continuing to invest in the state and regional economy.
“Charter’s investment of $16 million to create several hundred new jobs in St. Ann is a big win for North St. Louis County and it will strengthen our entire region. With Charter serving as an anchor tenant at this exceptional location, other businesses with more good jobs will follow.” On his part, Mike Downing who is the director of the Missouri Department of Economic Development said;
“We’re proud to partner with homegrown companies that continue to invest in our state and create jobs, and we know Missouri’s central location and quality workforce will help serve Charter’s millions of clients coast-to-coast.”
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