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Comcast Increases Xfinity Internet Cost for Heavy Data Usage

Comcast Increases Xfinity Internet Cost for Heavy Data UsageComcast Cable plans to expand consumer trials to a total of 15 states that charge Xfinity Internet subscribers extra fees.

The extra fees have been imposed in cases where customers stream online video for many hours or run through vast amounts of data. The new move by Comcast will definitely open up debate on whether the companies have rights to set caps for data use on their customers.

While some people argue that companies are going beyond their jurisdiction, the service providers have time and again insisted that it’s their obligation to determine how customers use their data. The most affected customers are those who use heavy data but will come good on cable TV users.

Understandably, Comcast has explained that they shoulder very heavy burdens every time customers overuse their data and its time now to pass that to customers. According to figure availed by the company, Comcast has set its monthly usage cap at 300 gigabytes with the median Comcast Xfinity customer consuming about 40 Gigabytes.

Already, they have begun similar trials in South Florida and Atlanta areas at an extra $30 or $35 every month for unlimited data usage. Separately, Comcast has experimented with charging subscribers $10 for every 50 Gigabytes of data over 300 Gigabytes a month – or, as some say, $10 for a 50-Gig bucket. The company’s spokesman Charlie Douglas said; “When you have 10 percent of the customers consuming 50 percent of the network bandwidth, it’s only fair that those consumers should pay more.”

Market analysts have pointed out that Comcast is taking advantage of the growing popularity for Xfinity Internet to introduce the caps. They have said unless they do a review, the plan might backfire and cause hostility among customers most of who have openly criticized the caps. The company has maintained its ground that the trials must go on.

 

Xfinity Internet Trial Overview

From the Comcast site: http://customer.xfinity.com/help-and-support/internet/data-usage-what-are-the-different-plans-launching

We’ll be launching multiple trial approaches, and the following is an overview. For more details on the trial plans, see Questions & Answers About Our Data Usage Plan Trials. For a detailed list of trial locations, see Is my area part of the data usage plan trials? For trial start dates, see Where will these plans be launched?

In the markets of Huntsville, Mobile and Tuscaloosa, Alabama; Little Rock, Arkansas; Fort Lauderdale, the Keys, and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Houma, LaPlace, and Shreveport, Louisiana; Jackson and Tupelo, Mississippi; Chattanooga, Greeneville, Johnson City/Gray, Knoxville, Memphis and Nashville, Tennessee; Charleston, South Carolina; and Galax, Virginia we have increased our monthly data usage plan for all XFINITY Internet tiers to 300 GB per month and will offer additional gigabytes in increments/blocks ($10 per 50 GB). In this trial, you can also choose to enroll in an Unlimited Data Option for an additional recurring flat monthly fee (e.g., $30-$35 per month); under this option, the 300 GB data usage plan will not be enforced on your account. If you subscribe to Economy Plus or Performance Starter XFINITY Internet, you can instead choose to enroll in the Flexible Data Option to receive a $5 credit on your monthly bill if you reduce your data usage plan to 5 GB. If you choose this option and use 6 GB of data or more in any given month, you will not receive the $5 credit and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible Data Option.

In the markets of Central Kentucky and Maine, we have increased our data usage plan for XFINITY Internet tiers to 300 GB per month, offering additional gigabytes in increments/blocks ($10 per 50 GB). In this trial, XFINITY Internet Economy Plus customers can instead choose to enroll in the Flexible Data Option to receive a $5 credit on their monthly bill if they reduce their data usage plan to 5 GB. If you choose this option and use 6 GB of data or more in any given month, you will not receive the $5 credit and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible Data Option. Currently, the Unlimited Data Option is not available in these markets.

In the Tucson, Arizona, market, we have increased our monthly data usage plan for Economy Plus through Performance XFINITY Internet tiers to 300 GB. Those customers subscribed to the Performance Pro and Blast! Internet tiers receive 350 GB in their data usage plan; Blast! Pro customers receive 450 GB in their data usage plan; and Extreme customers receive 600 GB in their data usage plan. As in our other trial market areas, we offer additional gigabytes in increments/blocks of 50 GB for $10 each in the event the customer exceeds their included data amount. Currently, the Unlimited Data Option and the Flexible Data Option are not available in this market.

In Fresno, California, Economy Plus customers have the option of enrolling in the Flexible Data Option.

Each of these trials allow those customers who choose to use more of the service to pay more than others who decide to use less. Where available, the Unlimited Data Option provides even more flexibility, allowing customers to pay a flat monthly fee, instead of a usage-based one. The Flexible Data Option adds another alternative, permitting Economy Plus and Performance Starter customers who choose to use less to pay less.

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