Comcast Cable plans to expand consumer trials to a total of 15 states that charge Xfinity Internet subscribers extra fees.
The extra fees have been imposed in cases where customers stream online video for many hours or run through vast amounts of data. The new move by Comcast will definitely open up debate on whether the companies have rights to set caps for data use on their customers.
While some people argue that companies are going beyond their jurisdiction, the service providers have time and again insisted that it’s their obligation to determine how customers use their data. The most affected customers are those who use heavy data but will come good on cable TV users.
Understandably, Comcast has explained that they shoulder very heavy burdens every time customers overuse their data and its time now to pass that to customers. According to figure availed by the company, Comcast has set its monthly usage cap at 300 gigabytes with the median Comcast Xfinity customer consuming about 40 Gigabytes.
Already, they have begun similar trials in South Florida and Atlanta areas at an extra $30 or $35 every month for unlimited data usage. Separately, Comcast has experimented with charging subscribers $10 for every 50 Gigabytes of data over 300 Gigabytes a month – or, as some say, $10 for a 50-Gig bucket. The company’s spokesman Charlie Douglas said; “When you have 10 percent of the customers consuming 50 percent of the network bandwidth, it’s only fair that those consumers should pay more.”
Market analysts have pointed out that Comcast is taking advantage of the growing popularity for Xfinity Internet to introduce the caps. They have said unless they do a review, the plan might backfire and cause hostility among customers most of who have openly criticized the caps. The company has maintained its ground that the trials must go on.