It has not been a rosy journey since Frontier Communications took over Verizon Wireless operations in Texas.
The company had expected the move to be a game changer for their business in Texas but things are not burning out as they expected. Not only has the company staff raised issues on the matter but customers are always complaining of poor network.
Now, Double Oak Mayor Mike Donnelley has spoken and aired his sentiments through an open letter addressed to Senator Jane Nelson, Representative Tan Parker, PUC Chairman Nelson, PUC Commissioner Anderson and PUC Commissioner Marquez; Federal Communication Commission Chairman Wheeler, FCC Commissioner Clyburn, FCC Commissioner Rosenworcel, FCC Commissioner Pai, FCC Commissioner O’Rielly and Frontier Communications CEO Daniel J. McCarthy.
The letter came in the wake of Frontier Communications staff appearing before the Public Utility Commission of Texas (PUC) to brief them on the company’s operations in Texas. Donnelley regretted that he did not get wind of the meeting on time thus could not attend. In the letter, he complained that most of his residents are still complaining about the poor services they are getting from frontier.
“Many of my town residents and others in nearby communities are still reporting and suffering from outages of phone and Internet, loss of On Demand programs they previously had, long waits when they call into customer service and long waits to get field techs to their homes and businesses,” he wrote adding;
“They have to call back in to generate new complaint ticket because Frontier customer service phone reps say they cannot find active service ticket, higher monthly bills than they had with Verizon and difficulty with Frontier customer service call centers.” He said everybody in Texas is frustrated with Frontier. “They are calling and emailing Frontier and if/when they get some help, it’s been reported to me that it’s weeks before a resolution to their problem.”