Missouri AG Files Suit against Charter Communications

Missouri AG Files Suit against Charter


Missouri Attorney General Chris Koster has filed a lawsuit in federal court against Charter Communications for violating federal and state telemarketing and No-Call laws.

This is not the first case of its kind to be received by the office. Unwanted telemarketing calls and harassing treatment by telemarketers annually rank highest on the list of complaints filed at the Attorney General’s Office.  

According to a statement posted on the Attorney General’s official website, his office received 350 No-Call complaints about harassing practices by Charter’s telemarketers. Many consumers complained about daily calls from Charter, and some consumers received up to three calls a day. The calls were an attempt to sell Charter’s cable, Internet and phone services.

“There is no excuse for a business operating in Missouri to ignore our no-call laws,” Koster said. “We ask consumers to continue helping us fight illegal, unwanted telemarketing calls by reporting violations to our office, as 350 Missourians did about Charter.” As reported by www.consumerfinancialserviceslawmonitor.com, Koster’s complaint generally alleges that Charter Communications and its vendors “placed at least thousands of telemarketing calls to Missouri consumers, even after the consumers asked that Charter stop calling.”

The complaint specifically alleges that individual consumers received dozens of calls in less than a year and up to five calls per day.  Despite requests for the calls to cease, Charter allegedly informed consumers that it would take forty-five days to place consumers on its internal do-not-call list.

Among the damages sought through the complaint include $16,000 for each violation of the federal Telemarketing Sales Rule (TSR), at least $500 for each violation of the federal Telephone Consumer Protection Act (TCPA), up to $5,000 for each violation of the state No-Call statute, and an unspecified civil penalty for each violation of the state telemarketing statute. The lawsuit is set to commence hearing early in 2016.


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