Verizon Wireless has ranked highest across all six regions among U.S. wireless providers according to the latest J.D. Power 2016 Wireless Network Quality Performance Study, Volume 1.
Verizon Wireless achieves the highest score in all three quality categories: calling, messaging, and data. A press statement released on March 5 said that the study queried more than 41,000 wireless subscribers across the U.S. about their experiences with their last 10 calls, messages, emails and Web connections on their mobile devices.
The study, conducted between July and December 2015, covers six regions of the U.S., including 48 states and the District of Columbia, and recognizes the highest-ranking companies based on the results. For the third time, Verizon Wireless took the top spot in all six regions. “We are very pleased with receiving yet another commendation for our network performance,” Mike Haberman, vice president of network support for Verizon Wireless said.
J.D. Power measured calls dropped or disconnected, calls not connected on the first try, calls with audio problems, failed/late voicemail notifications, voicemail with failed calls, text message transmission failures, late/failed received text messages, Web connection errors/failures to load, slow mobile Web, and email connection errors.
“It is in our DNA to engineer the very best network possible for our customers. To see our efforts to build and maintain a reliable network and lead in network innovation recognized by third parties is very exciting, because it means our customers are getting the best possible experience. That’s why we do what we do for our customers,” Haberman added.
The latest recognition from J. D. Power comes on the heels of the recent RootMetrics National Rootscore Report that ranked Verizon’s network highest in overall network performance for the fifth consecutive testing period. A key contributor to Verizon’s network success is its consistent capital investment in its wireless network.