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Wednesday, July 24, 2024

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Internet Service Help

ISP 1 will help you determine what type of Internet provider services you need. We'll help you find an affordable low cost ISP that you will be satisfied with. This site provides extensive Internet access and ISP related resources, informative articles, explanations, help guides, and Internet reference material.

Dial Up or High Speed Internet?

Basically there are two options when it comes to cheap Internet access. You can either choose low cost dial up or high speed broadband Internet access.

If you need light to moderate access on a single computer, then standard or accelerated dial up Internet access is the cheaper option and provides reasonable service for a lower cost.

Dial up Internet service requires you to dial a phone number for a connection, so before you choose a dial up ISP make sure they provide a local phone number so you won't incur extra long distance charges. Otherwise you're not only paying the ISP for the service but also paying the phone company for the call..

  • Dial Up Internet Access
    • Lowest cost
    • Single computer
    • Light to moderate use
    • Ties up a phone line
    • Slow download speeds

If you decide to choose one of the inexpensive dial-up Internet providers that we feature. You'll receive dependable dial up Internet service for the lowest monthly cost.

If you want to connect multiple computers to the Internet simultaneously or are a heavy Internet user, then you should consider upgrading to a broadband high speed connection.

Anyone who has surfed the Internet using a standard dial up connection is aware of how painfully slow web pages seem to load. Broadband high speed Internet access is increasingly becoming a virtual necessity in today's high tech society.

Broadband Internet access doesn't rely on a telephone connection, so you're always connected to the Internet without tying up your home phone line. This can sometimes be a disadvantage if you are a frequent traveler because your high speed broadband access is usually fixed to your home via a cable, DSL, or satellite connection.

Some people, such as myself, have a high speed Internet account for home use and also maintain a cheap dial-up account with Nationwide coverage for accessing the Internet when traveling away from home..

We suggest that you try one of our low cost high speed Internet providers that meets your specific needs and expectations. You'll receive blazing fast, reliable high speed Internet service for a reasonable monthly cost.

Existing ISP Support / Cancel?

If you need to contact billing or technical support for your current Internet service provider, use our ISP support list.

To cancel Internet service with your current provider, use our ISP cancellation list.

What is the Internet?

The Internet is a huge global interconnected network that evolved from the U.S. Department of Defense Advanced Research Projects Agency (ARPANET)in the early 1970's.

The Internet logically links computers together so they can share information and data. The Internet consists of millions of worldwide computers that are each independently connected to the Internet.

The U.S. Department of Defense designed the Internet to be decentralized. Each individual computer and sub-network are interconnected so that the system can continue to function even if many of the subnet or host computers became inactive or were destroyed.

Each computer (Host) directly connected to the Internet uses a globally unique Internet Protocol (IP) address. The Hosts communicate using the internationally recognized, multi-platform Transmission Control Protocol/Internet Protocol (TCP/IP).

The Internet supports many various applications such as email, Usenet news, chat, instant messaging, online conferencing, and FTP file transfers

Ways To Get Connected:

There are many ways you can connect your computer to the Internet, including dial-up, DSL, cable, wireless, ISDN, Satellite, T1, etc. No matter which method you choose you will need a Internet Service Provider ( ISP ).

An ISP is a company that specializes in providing access to the Internet. There are over 6,000 ISP's in the US alone ranging from the mega ISP's such as AOL, MSN, and Earthlink to small local ISP's often run by one person out of a garage or basement.

The Internet service provider provides you with a username, password and the hardware to connect or for dial up a telephone number for a Point Of Presence (PoP).

A PoP is a location where the telecommunications equipment and computer hardware exists that enables your connection to the Internet. The more PoPs a ISP provides the greater your chances of connecting to one with a local telephone call.

If choosing a dial-up provider be sure that the ISP has a local access number PoP so you won't incur long distance telephone charges.

I suggest you compare your available Internet access options by browsing the information we provide on our low cost high speed Internet service provider comparison pages.

Related Information:

  1. How To Choose The Best Dial-Up Internet Provider?
    • ISP 1 article describing How To Choose The Best Dial-Up Internet Provider? Dial up Internet provider service is the cheapest ISP option and may well serve your needs if you only need light to moderate Internet access. Dial up is also great if you travel because unlike most broadband plans you can ...
  2. Accelerated Dial-Up Internet Access
    • Anyone who has surfed the Internet using a dial-up connection is aware of how slow Web pages load. This is due to the fact that your dial-up connection speed is limited by the bandwidth of phone line. Although you can't increase the bandwidth of your ...
  3. High-Speed Broadband Access
    • High-speed Internet access or “broadband” allows users to access the Internet and Internet-related services at significantly higher speeds than ...
  4. What Happened To Free Internet Access?
    • ISP 1 article concerning the rapid rise and fall of "Free Internet Access". Discusses the history of free Internet access, Current free ISP options, and low cost alternatives to free Internet access.
  5. Cancel Existing Internet Service
    • To cancel service with your current provider, choose your ISP from the list below, and follow the directions provided. Make sure your new Internet service is ...
  6. ISP Support Contact Information
    • If you need to contact billing or technical support for your current Internet service provider, choose your ISP from the ...

Problems with Your Internet Provider?

FCC Internet FAQ

The FCC does not regulate the Internet or Internet Service Providers (ISP's). You may contact your state consumer protection office or if there is possible fraud involved, you may contact the Federal Trade Commission.

Filing a Complaint with the FCC

If you experience a problem with your broadband service, first try to resolve it with your provider. If you cannot resolve the problem directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file a complaint using an online form. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaint Division
445 12th Street, S.W.
Washington, DC 20554.

What to Include in Your Complaint

The best way to provide all the information the FCC needs to process your complaint is to complete fully the online complaint form. When you open the online complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete. If you do not use the online complaint form, your complaint, at a minimum, should indicate:

  • your name, address, email address and phone number where you can be reached;
  • the telephone or account numbers that are the subject of your complaint;
  • the names and phone numbers of any companies involved with your complaint;
  • the amount of any disputed charges, whether you paid them, whether you received a refund or adjustment to your bill, the amount of any adjustment or refund you have received, an explanation if the disputed charges are related to services in addition to residential or business services; and
  • the details of your complaint or any additional relevant information.

For More Information

If you are unable to obtain broadband services, or need help collecting any of the information you need about them, you can contact the FCC’s Consumer Center using the information provided for filing a complaint. For information about other telecommunications issues, visit the FCC’s Consumer & Governmental Affairs Bureau website, or contact the consumer Center. To contact your state public service commission, go to www.naruc.org/commissions.cfm, or see the attached list.

State and Territory Public Service Commission Contact Information

Alabama: 100 North Union St., Suite 850, Montgomery, AL 36104, Tel: 334-242-5218, Fax: 334-242-0509
Alaska: 701 West 8th Ave., Suite 300, Anchorage, AK 99501, Tel: 907-276-6222, Fax: 907-276-0160
Arizona: 1200 West Washington St., Phoenix, AZ 85007, Tel: 602-542-2237, Fax: 602-542-3977
Arkansas: 1000 Center Building, Little Rock, AR 72201, Tel: 501-682-2051, Fax: 501-682-5731
California: California State Building, 505 Van Ness Ave., San Francisco, CA 94102, Tel: 415-703-2782, Fax: 415-703-1758
Colorado: 1560 Broadway, Suite 250, Denver, CO 80202, Tel: 303-894-2000, Fax: 303-894-2065
Connecticut: 10 Franklin Square, New Britain, CT 06051, Tel: 860-827-1553, Fax: 860-827-2806
Delaware: 861 Silver Lake Blvd., Cannon Building, Suite 100, Dover, DE 19904, Tel: 302-739-4247, Fax: 302-739-4849
District of Columbia: 1333 H Street NW, 2nd Floor, Washington, DC 20005, Tel: 202-626-5100, Fax: 202-638-1785
Florida: 2540 Shumard Oak Blvd., Gerald Gunter Building, Tallahassee, FL 32399, Tel: 850-413-6344, Fax: 800-511-0809
Georgia: 244 Washington St., Atlanta, GA 30334, Tel: 404-656-4501 or 800-282-5813, Fax: 404-656-2341
Guam: 414 West Soledad Ave., GCIC Building, PO Box 862, Hagatna, Guam 96910, Tel: 671-472-1907, Fax: 671-472-1917
Hawaii: 465 South King St., Kekuanao'a Building, Honolulu, HI 96813, Tel: 808-586-2020, Fax: 808-586-2066
Idaho: 472 West Washington St., PO Box 83720, Boise, ID 83720-0074, Tel: 208-334-0300, Fax: 208-334-3762
Illinois: 160 North LaSalle St., Suite C-800, Chicago, IL 60601, Tel: 312-814-2850, Fax: 312-814-1818
Indiana: National City Center, 101 West Washington St., Suite 1500 East, Indianapolis, IN 46204, Tel: 317-232-2701, Fax: 317-232-6758
Iowa: 350 Maple St., Des Moines, IA 50319-0069, Tel: 515-281-5979, Fax: 515-281-8821
Kansas: 1500 S.W. Arrowhead Rd., Topeka, KS 66604, Tel: 785-271-3100, Fax: 785-271-3354
Kentucky: 211 Sower Blvd., Frankfort, KY 40601, Tel: 502-564-3940, Fax: 502-564-3460
Louisiana: Galvez Building 12th Floor, 602 North Fifth St., Baton Rouge, LA 70802, Tel: 225-342-4999 or 800-256-2397, Fax: 225-342-2831
Maine: 242 State St., 18 State House Station, Augusta, ME 04333, Tel: 207-287-3831, Fax: 207-287-1039
Maryland: 16th Floor, 6 St. Paul St., Baltimore, MD 21202-6806, Tel: 410-767-8000, Fax: 410-333-6495
Massachusetts: One South Station, 2nd Floor, Boston, MA 02110, Tel: 617-305-3500, Fax: 617-345-9102
Michigan: 6545 Mercantile Way, Lansing, MI 48911, Tel: 517-241-6180, Fax: 517-241-6189
Minnesota: 121 Seventh Place East, Suite 350, St. Paul, MN 55101-2147, Tel: 651-296-7124, Fax: 651-297-7073
Mississippi: 501 North West St., Woolfolk State Office Building, Jackson, MS 39201-1174, Tel: 601-961-5400, Fax: 601-961-5842
Missouri: 200 Madison St., Governor Office Building, Jefferson City, MO 65101, Tel: 573-751-3234, Fax: 573-751-1847
Montana: 1701 Prospect Ave., PO Box 202601, Helena, MT 59620-2601, Tel: 406-444-6199, Fax: 406-444-7618
Nebraska: 300 The Atrium, 1200 N St., Lincoln, NE 68508-4927, Tel: 402-471-3101, Fax: 402-471-0254
Nevada: 1150 East William St., Carson City, NV 89701-3109, Tel: 775-684-6101, Fax: 775-684-6110
New Hampshire: 21 South Fruit St., Suite 10, Concord, NH 03301, Tel: 603-271-2431, Fax: 603-271-3878
New Jersey: Two Gateway Center, 8th Floor, Newark, NJ 07102, Tel: 609-777-3300, Fax: 609-777-3330
New Mexico: 1120 Paseo de Peralta, PERA Building, Santa Fe, NM 87501-1269, Tel: 888-4ASK-PRC (888-427-5772), Fax: 505-827-4379
New York: Three Empire State Plaza, Albany, NY 12223, Tel: 518-474-7080, Fax: 518-474-0421
North Carolina: 430 North Salisbury St., Raleigh, NC 27603, Tel: 919-733-4249, Fax: 919-733-7300
North Dakota: 600 E Boulevard Ave., Dept 408, Bismarck, ND 58505-0480, Tel: 701-328-2400, Fax: 701-328-2410
Northern Mariana Islands: PO Box 505049, Saipan, Northern Mariana Islands 96950, Tel: 670-664-2206, Fax: 670-664-2211
Ohio: 180 East Broad St., Columbus, OH 43215, Tel: 614-466-3016, Fax: 614-466-7366
Oklahoma: Jim Thorpe Office Building, 2101 North Lincoln Blvd., Oklahoma City, OK 73105, Tel: 405-521-2211, Fax: 405-522-1623
Oregon: 550 Capitol St., NE, Suite 215, PO Box 2148, Salem, OR 97308, Tel: 800-522-2404
Pennsylvania: 400 North St., Commonwealth Keystone Building, Harrisburg, PA 17120, Tel: 717-787-5722, Fax: 717-787-4193
Puerto Rico: 235 Ave. Arterial Hostos, Capital Center, San Juan, Puerto Rico 00918, Tel: 787-756-0804, Fax: 787-756-0814
Rhode Island: 89 Jefferson Blvd., Warwick, RI 02888, Tel: 401-941-4500, Fax: 401-941-8827
South Carolina: 101 Executive Center Dr., Columbia, SC 29210, Tel: 803-896-5100, Fax: 803-896-5246
South Dakota: State Capitol, 500 East Capitol Ave., Pierre, SD 57501, Tel: 605-773-3201, Fax: 866-757-6031
Tennessee: 460 James Robertson Parkway, Nashville, TN 37243, Tel: 615-741-2904, Fax: 615-741-5015
Texas: 1701 North Congress Ave., Austin, TX 78711, Tel: 512-936-7000, Fax: 512-936-7003
Utah: 160 East 300 South, 4th Floor, Salt Lake City, UT 84111, Tel: 801-530-6716, Fax: 801-530-6796
Vermont: 112 State St., 4th Floor, Montpelier, VT 05620, Tel: 802-828-2358, Fax: 802-828-3351
Virgin Islands: PO Box 40, Charlotte Amalie, St. Thomas, Virgin Islands 00804, Tel: 340-776-1291, Fax: 340-774-4879
Virginia: 1300 East Main St., Richmond, VA 23219, Tel: 804-371-9608, Fax: 804-371-9376
Washington: 1300 S. Evergreen Park Dr., PO Box 47250, Olympia, WA 98504, Tel: 360-664-1160, Fax: 360-586-1150
West Virginia: 201 Brooks St., Charleston, WV 25301, Tel: 304-340-0300, Fax: 304-340-0325
Wisconsin: 610 North Whitney Way, Madison, WI 53705, Tel: 608-266-5481, Fax: 608-266-1401 or 608-266-3957
Wyoming: 2515 Warren Ave., Suite 300, Cheyenne, WY 82002, Tel: 307-777-7427, Fax: 307-777-5700

Source: http://www.fcc.gov/guides/getting-broadband

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